CAROLINE

Urgent Respite

Urgent Respite

Urgent Respite

Source Accommodation

Urgent Respite

Accommodation Placement Plan

Urgent Respite

Negotiating Fees and RADS

Posted: 12 months

I am sure Sally has wings hidden beneath her stylish garb for an angel she surely is.

After trying to nurse my elderly mother at home 24/7 for the last two months on my own I was at the point of sheer exhaustion not to mention desperation when a friend found Sally’s website. Within hours of my on-line late evening enquiry I had a reply followed up first thing next morning by a telephone call. What a pleasure to deal with a true professional committed to service and integrity. Once we had a face- to-face meeting and I briefed Sally on my circumstances and the type of facility I was looking at for Mum that was pretty much all I had to do apart from spend a very pleasant day with Sally as we visited the shortlisted properties that she had researched and arranged inspections for.

We found ‘the’ place for Mum that day and I know that I, on my own, would never have been able to achieve the same

result. Her understanding of the minefield that is Aged Care and her relationships with a myriad of properties allows her to seamlessly provide various options and solutions tailored to each client’s individual needs. Engaging Help at Hand saved me weeks of anguish, confusion and

frustration at a point when I was time poor and emotionally vulnerable. Mum’s health, safety and future quality of life was my paramount concern and Sally, with empathy and support, and from personal experience of her own managed to provide the perfect solution.