Accommodation Placement Plan
Negotiating Fees and RADS
Post Placement Assistance
Always On Call
Centrelink Made Easy
We are an organisation that is passionate about assisting families during the time consuming, confusing and stressful journey of placing a loved one within Aged Care. We cover every facet to enable a smooth transition. Help@Hand Aged Care Placements can organise the search for the best suited aged care, all the paperwork involved, negotiation of fees and financial planning. We can also assist in preparing your loved ones home to sell or rent to enable the best possible outcome. You can pick and choose whatever service is required for this, whether its mowing the lawn, painting, decluttering or interior designing, the choice is yours. We believe you should be in control every step of the way.
Many people find the experience of placing a loved one within Aged Care overwhelming and in some cases time consuming which can impact in finding the best suited facility. We also understand that placing someone into Aged Care can be likened to entering a maze. It is a daunting time and many people don’t know where to start or where to turn, it is a complex journey not to mention emotional so why not take the strain off yourself and the family. We feel it is very important to get the best solution for your loved one. Help@Hand Aged Care and Retirement Placements’ mission is to obtain a full understanding of the needs and interests associated with the individual facility. It is crucial to know which facility has the best care needs and lifestyle programme that is suitable. The aesthetics of a property maybe very nice but you may have questions relating to the chosen facility, for example, does this property have a good reputation? What is the food like and is it prepared on the premises or outsourced? Do they have a good lifestyle programme enabling interaction? All your questions are answered when seeking the services of Help@Hand Aged Care Placements. By doing this we can alleviate stress associated with your final decision not to mention the time that is consumed in getting the best outcome for your loved one.
There is so much information you need to understand when going into Aged Care regarding the fee structure, collating the appropriate paperwork, having the knowledge of which facilities have the appropriate care to manage your loved ones needs, which properties are reputable and have availability not forgetting the complex jargon associated with Aged Care.
Some of the important terminology associated with Aged Care:
ACAT: Is an assessment which approves an older persons care needs to determine their level of care
ACAS: Is a team of Aged Care professionals Government service which assesses an older persons care needs to determine their level of care
ACFI: is an allocation of Australian Government subsidy to residential aged care providers.
RAD: (REFUNDABLE ACCOMMODATION DEPOSIT) This is a lump sum payment which is fully refundable at point of entry to Aged Care
DAP: (DAILY ACCOMMODATION PAYMENT) This is a daily payment paid periodically ie monthly. This payment is not a refundable
MEANS TESTED FEE: This is an additional charge relating to your income and assets. A Combined Income and Asset Assessment form needs to be filled out prior to moving to Aged Care.
There are a number of documents that are required prior to the search starting. A completed ACAS report is necessary. To obtain this first of all your loved one needs to be registered with myagedcare. Once this is done and approved the next step is to book in an ACAS assessment. It is good to have Enduring Powers of Attorney in place as well. Also Pension and Medicare numbers are required along with private medical insurance information and its prudent to have additional ambulance cover. This can all be organised through Help@Hand Aged Care Placements.
Prior to July 1st 2014 there were two categories being Low and High care and depending on the category this impacted on the Aged Care fees and how the payments were structured. Today these classifications have now been abolished which means there is no differentiation in the fee structure. You may ask, without category levels when entering Aged Care can this impact in any way on the care a loved one will receive ? The answer is no, they will most certainly get the care that is needed.
Facilities differ from each other. Even though there is no stated category when entering Aged Care there are Low Care facilities which cover Low Care requirements only or High Care accommodation with increased level of care. There are facilities that are Low level with Ageing in Place, where you can go in as Low Care and the facility is equipped that when your loved ones care needs increase they have the resources to deal with this additional care. There are facilities that have Memory Support (Dementia Specific secured units). Knowing the different types of facilities is crucial when making the right decision.
This varies from person to person depending on the individuals Assets and Income as Aged Care fees are means tested. Some of the fee charges involved are a RAD, Daily Care Fees, Accommodation Charges in many cases Income Tested Fees and depending on the facility of choice, Extra Service Fees. Every organisation has a different terminology for this Extra Service fee. Some Aged Care facilities don’t ask for this additional charge at all.
The charges for Extra Services differ within each facility as does the name of this additional fee. This charge varies depending on what area the facility is situated and what they are able to offer. These Extra Services can be from linen table cloths, fresh flowers through out the facility, choices from a menu, wine with dinner, happy hour, a certain amount of podiatry physiotherapy, hairdressing etc. It depends on each facility and their choice of Extra Services.
Not everyone has to pay a RAD. Residents cannot be charged this component if they are left with less than 2.5 times the annual pension. This charge varies from facility to facility and is capped at $550k. If this RAD is more than the capped figure the facility needs to apply to the Aged Care Pricing Commissioner and justify why they require to charge above the capped amount. The RAD is also measured against your assets and savings. As long as you are left with the amount nominated at the time of entry into Aged Care the RAD can be adjusted according to your savings.
The Aged Care organisation will invest the RAD proceeds which will go towards maintaining the Aged Care property. If for some reason the facility closes down the Government will guarantee a full refund to you where you can then transfer those funds to the next facility of choice.
A DAP is a Daily Accommodation Payment and this structure is likened to paying a regular rental type payment and is not refundable. So instead of paying a RAD you can pay a DAP or a combination RAD / DAP payment. The search for the best suited Aged Care is just the beginning as there are the intricate financials associated with this transition that needs to be taken into account. This is a very important component within this process. We believe It is in your interest to seek the advice of an Aged Care Financial Planner.
There are times when urgent respite is necessary, perhaps after an operation or illness. This service is here to get your family member back on their feet. With our network, we can help find a solution to fit your requirements.
Source Appropriate Accommodation
Because accommodation options vary so much, it is our goal to find the best fit for your loved one. This is achieved with the information collected mainly at our briefing and additional dialogue we will have throughout this journey. We will contact appropriate aged care homes that will cover all your needs.
Accommodation Placement Plan
Once the type of accommodation requirement has been established, we will make contact with a number of appropriate aged care homes to find out their availability and organise tours for you and your loved one. After careful consideration and due diligence and once your decision has been made we will confirm with the aged care home that a placement is required where your loved one will either be put on a wait list or, if a place is available, then move straight in. On occasion we are able to bypass or be escalated on wait lists due to our relationships with Aged Care Facilities.
Assistance in Negotiating Fees and RADS
Upon acceptance of a placement there is a large amount of paperwork and negotiations to be done. Help@Hand Aged Care Placements will assist you to get the best result for your loved one.
Post Placement Assistance
When your loved one’s placement has been finalised and they have settled into Aged Care, don’t think for a moment that our service has come to an end. On the contrary, our role as your advocate is on going. We like to follow up to track how everyone is coping and as part of our post placement service we continue to be a your support and act as your advocate if you have ongoing concerns
Always On Call
You are welcome to call Help@Hand Aged Care Placements at any time as we are here to help you. We understand the stress associated with placing a loved one into Aged Care and know that at times your concerns just can’t wait. Whether it's a question that you need answering or you are feeling stressed, never hesitate to pick up the phone to Help@Hand Aged Care Placements
Help@Hand Aged Care Placements is proud to offer one on one personalised support. You will always be guided by Sally Gilbert who is passionate about your loved one’s wellbeing and offers holistic guidance to you and your family. Sally is here to advocate on your behalf during this complex and emotional Aged Care journey
Centrelink Made Easy
The Centrelink process can be tedious, frustrating and confusing. We take the stress out of this process by discussing with you the many Centrelink entitlements and work out which option is best for you. Alternatively, you may already be receiving Centrelink benefits, if so we can assess and rectify any issues to make sure you are receiving the maximum return from your entitlement. As your Centrelink representative, Help@Hand Aged Care Placements is here to support, advise and assist you through the Centrelink maze and our mission is to present to you a streamlined and personalised service.