It is difficult to express just how valuable Sally Gilbert’s Help@Hand has been to me. When I was confronted with a combination of issues relating to the ill-health and ageing of my husband, the problems came thick and fast: how much help does one need, how to investigate a whole world of solutions, and which of these solutions to trust. Sally’s extensive knowledge of the range of live-in institutions, and agencies for care at home is invaluable. And beyond her knowledge, Sally’s warm and understanding response in such circumstances is beyond anything I expected. Never once did she make me feel that I had called at a bad time, or too frequently, or with too many problems! Her solution has met all the criteria we could wish for. I feel so lucky that Sally was recommended to me.