Urgent Respite
Source Accommodation
Accommodation Placement Plan
Negotiating Fees and RADS
Post Placement Assistance
Always On Call
Personalised Care
Centrelink Made Easy
The Journey and experience of placing a loved one into care can be complex, time consuming and filled with emotion for both you and your loved one. Help@Hand Aged Care Placements’ vision is to alleviate your stress, guilt and emotion during a very difficult time. Help@Hand Aged Care Placements provides a professional caring service to help you navigate through the many different options available.
We assist in finding a nursing home that caters to your loved one’s needs which in turn will result in them continuing to live their life with the relevant level of care. We are happy to come to you and discuss the needs of your loved one then once we have established those needs we at Help@Hand Aged Care Placements will make necessary arrangements to show you around the most suitable Aged Care properties. We are more than happy to transport you to view the facilities, should you so require. We are flexible and happy to accommodate any requirements you may have in finding the best solution for your loved one.
Help@Hand Aged Care Placements is a Fee for Service provider. In doing it this way it means we don’t have any restrictions when hand picking Residential Aged Care that we believe to be best suited to your loved one. As we are passionate about servicing the whole community we came to the realisation that many families are suffering financial hardship with the current COVID situation so therefore we have introduced agreements with a handful of organisations that are happy to pay for our services and in turn all you need to cover is the Initial Consultation charge. We at Help@Hand Aged Care Placements are fully transparent on any agreements we have in place with various Aged Care homes.
Urgent Respite
There are times when urgent respite is necessary, perhaps after an operation or illness. This service is here to get your family member back on their feet. With our network, we can help find a solution to fit your requirements.
Source Appropriate Accommodation
Because accommodation options vary so much, it is our goal to find the best fit for your loved one. This is achieved with the information collected mainly at our briefing and additional dialogue we will have throughout this journey. We will contact appropriate aged care homes that will cover all your needs.
Accommodation Placement Plan
Once the type of accommodation requirement has been established, we will make contact with a number of appropriate aged care homes to find out their availability and organise tours for you and your loved one. After careful consideration and due diligence and once your decision has been made we will confirm with the aged care home that a placement is required where your loved one will either be put on a wait list or, if a place is available, then move straight in. On occasion we are able to bypass or be escalated on wait lists due to our relationships with Aged Care Facilities.
Assistance in Negotiating Fees and RADS
Upon acceptance of a placement there is a large amount of paperwork and negotiations to be done. Help@Hand Aged Care Placements will assist you to get the best result for your loved one.
Post Placement Assistance
When your loved one’s placement has been finalised and they have settled into Aged Care, don’t think for a moment that our service has come to an end. On the contrary, our role as your advocate is on going. We like to follow up to track how everyone is coping and as part of our post placement service we continue to be a your support and act as your advocate if you have ongoing concerns
Always On Call
You are welcome to call Help@Hand Aged Care Placements at any time as we are here to help you. We understand the stress associated with placing a loved one into Aged Care and know that at times your concerns just can’t wait. Whether it's a question that you need answering or you are feeling stressed, never hesitate to pick up the phone to Help@Hand Aged Care Placements
Personalised Care
Help@Hand Aged Care Placements is proud to offer one on one personalised support. You will always be guided by Sally Gilbert who is passionate about your loved one’s wellbeing and offers holistic guidance to you and your family. Sally is here to advocate on your behalf during this complex and emotional Aged Care journey
Centrelink Made Easy
The Centrelink process can be tedious, frustrating and confusing. We take the stress out of this process by discussing with you the many Centrelink entitlements and work out which option is best for you. Alternatively, you may already be receiving Centrelink benefits, if so we can assess and rectify any issues to make sure you are receiving the maximum return from your entitlement. As your Centrelink representative, Help@Hand Aged Care Placements is here to support, advise and assist you through the Centrelink maze and our mission is to present to you a streamlined and personalised service.