How To Keep In Touch With Your Family In Aged Care

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Urgent Respite

Urgent Respite

Urgent Respite

Source Accommodation

Urgent Respite

Accommodation Placement Plan

Urgent Respite

Negotiating Fees and RADS

Urgent Respite

Post Placement Assistance

Urgent Respite

Always On Call

Urgent Respite

Personalised Care

Urgent Respite

Centrelink Made Easy

Among one of the most essential elements in sustaining resident well-being is maintaining a way of being associated with to their family members and the neighborhood as a whole. Modern technology is progressively participating in an essential role in supplying ways to keep in touch.

In The United States there more than 1.4 million individuals staying in aged care homes and it is approximated that fifty percent of them never receive visitors. Fortunately this isn’t the scenario in Australia, since we a community are a lot more connected to the lives of our seniors.

We highly urge our residents family members to come and visit as frequently as possible at whatever time is practical. Having said that we know that as a result of certain issues, like geographical and time restrictions, it is challenging for some people to go to their loved ones as frequently as they ‘d like to.

Image of a resident writing to a family member

Thankfully there are a variety of methods that you can remain as an active component of your loved ones’ life:

Letter Writing

Writing letters is becoming a lost artform in today’s society but can be a good way to stay in touch with loved ones. Our residents absolutely love receiving letters and even more so replying to them. A fantastic idea is to get some of the grandchildren to become their pen pal and get them to regularly send letters, personal photos and artworks through the post.

Telephone Calls

A large number of our residents love to chat on the phone and it is the perfect way to stay in the loop with everything that is happening at home or with the family. Being able to hear a loved ones voice becomes very important to them since they no longer regularly see them.

Facetime/Skype

Websites or internet applications such as Facetime and Skype are a great way to continue face to face contact with family and friends, even when they are on the other side of the world. It is a fantastic way to stay connected and is very easy to use – even for those for are technologically challenged!

Facebook

For the savvy residents, Facebook messages is a great way to keep in contact with relatives close and far. Create family group chats so it is always a family reunion and it feels like nothing ever changed.

If you are lucky enough to live close by it is very important to keep your loved ones involved in everything you can including celebrations, events and birthdays. At Help at Hand we highly encourage our residents to try and spend the most time possible with their friends and family, both within our facilities and outside in the wider community.

Our Services

Urgent Respite

Urgent Respite

There are times when urgent respite is necessary, perhaps after an operation or illness. This service is here to get your family member back on their feet. With our network, we can help find a solution to fit your requirements.

Urgent Respite

Source Appropriate Accommodation

Because accommodation options vary so much, it is our goal to find the best fit for your loved one. This is achieved with the information collected mainly at our briefing and additional dialogue we will have throughout this journey. We will contact appropriate aged care homes that will cover all your needs.

Urgent Respite

Accommodation Placement Plan

Once the type of accommodation requirement has been established, we will make contact with a number of appropriate aged care homes to find out their availability and organise tours for you and your loved one. After careful consideration and due diligence and once your decision has been made we will confirm with the aged care home that a placement is required where your loved one will either be put on a wait list or, if a place is available, then move straight in. On occasion we are able to bypass or be escalated on wait lists due to our relationships with Aged Care Facilities.

Urgent Respite

Assistance in Negotiating Fees and RADS

Upon acceptance of a placement there is a large amount of paperwork and negotiations to be done. Help@Hand Aged Care Placements will assist you to get the best result for your loved one.

Urgent Respite

Post Placement Assistance

When your loved one’s placement has been finalised and they have settled into Aged Care, don’t think for a moment that our service has come to an end. On the contrary, our role as your advocate is on going. We like to follow up to track how everyone is coping and as part of our post placement service we continue to be a your support and act as your advocate if you have ongoing concerns

Urgent Respite

Always On Call

You are welcome to call Help@Hand Aged Care Placements at any time as we are here to help you. We understand the stress associated with placing a loved one into Aged Care and know that at times your concerns just can’t wait. Whether it's a question that you need answering or you are feeling stressed, never hesitate to pick up the phone to Help@Hand Aged Care Placements

Urgent Respite

Personalised Care

Help@Hand Aged Care Placements is proud to offer one on one personalised support. You will always be guided by Sally Gilbert who is passionate about your loved one’s wellbeing and offers holistic guidance to you and your family. Sally is here to advocate on your behalf during this complex and emotional Aged Care journey

Urgent Respite

Centrelink Made Easy

The Centrelink process can be tedious, frustrating and confusing. We take the stress out of this process by discussing with you the many Centrelink entitlements and work out which option is best for you. Alternatively, you may already be receiving Centrelink benefits, if so we can assess and rectify any issues to make sure you are receiving the maximum return from your entitlement. As your Centrelink representative, Help@Hand Aged Care Placements is here to support, advise and assist you through the Centrelink maze and our mission is to present to you a streamlined and personalised service.